The short version
- Every new organisation gets a free 7-day trial with no payment needed, so you can try everything before you pay.
- Plans are one-time payments that do not renew on their own, so there is nothing to cancel and nothing is charged again without you.
- If we charge you wrongly (a duplicate or incorrect amount, or a payment that did not activate your plan), you get a full refund.
- Otherwise payments are non-refundable, and there is no part-refund for unused time or a change of mind.
This summary is for convenience. The full text below is what applies.
1.Free trial
New organisations can use the Pro plan free for 7 days. We do not ask for a card or any payment details, and we never charge you automatically when the trial ends. After the trial your organisation is locked until you choose to buy a plan.
The trial is how you decide whether Prajna suits you. Because of it, we do not offer refunds once you have chosen to buy.
2.Cancellation and renewal
Pro is ₹399 per month or ₹3,990 per year, paid once for the period you choose through Razorpay. Plans do not renew automatically and we do not set up recurring payments or mandates.
- To “cancel”, simply do not buy another period. Your plan keeps working until the end of the period you paid for.
- Nothing is deducted from your account later without a purchase made by you.
- You can ask us to close your account and delete your data at any time (see below).
3.When you get a refund
| Situation | What we do |
|---|---|
| Duplicate charge, or a wrong amount | Full refund of the extra or wrong amount. |
| Payment taken but plan not activated | We activate the plan, or refund in full if we cannot. |
| Change of mind, unused time, or no longer needed | Not refundable. Your plan stays active until the end of the paid period. |
| Switching plan or billing cycle mid-period | Not refundable or pro-rated. |
| Enterprise plans | As set out in your written agreement. |
If you were charged for something you did not buy, tell us and we will correct it. Refunds include the taxes paid on the amount refunded.
4.How to ask for a refund
- Email invoices.prajna@gmail.com from the address registered on your account, or call +91 87679 45406.
- Include your organisation name and the Razorpay payment ID (it starts with
pay_and is in your payment receipt). - We reply within 3 business days to confirm whether the refund applies.
Approved refunds go back to the original payment method through Razorpay. Banks usually take 5–7 business days to show the credit, sometimes longer for cards and UPI depending on your bank.
5.Failed or stuck payments
If money left your account but the payment shows as failed, it is normally reversed automatically by your bank or Razorpay within 5–7 business days. If it does not arrive, or your plan is not active, send us the payment ID and we will sort it out with Razorpay.
6.Closing your account and your data
Closing an account does not by itself trigger a refund. To close it, email us. We will give you a copy of your data on request and delete it within 30 days, unless the law requires us to keep some of it. If you simply stop paying, your data is kept for 90 days after your plan ends so you can return, then may be deleted.
This policy is part of our Terms of Service. Questions: invoices.prajna@gmail.com.
Questions about this document?
Prajna. Write to invoices.prajna@gmail.com or call +91 87679 45406.